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Internet Service Providers in Kenya – ISPs in Kenya:

Choosing an Internet Service Providers in Kenya can be a daunting and difficult task especially for business owners whose organizations rely heavily on internet (basically 90% of all businesses in the 21st Century). Although cost comparison is essential, it is important to look at other factors that are also critical.

When figuring out what type of internet you need and which provider is right for you, these are the essential questions you should ask yourself.

1. What speed and reliability do you need?
Yes. When it comes to Internet, speed is “king”. Every business wants and expects fast connection to the internet.  Carrier class/Professional-grade Internet service should reach beyond 10 Mbps without issue. It is also important to confirm with your ISP if you are getting Dedicated or Shared Internet. To find out what your connection speed is, use the free online test at fast.com. Test your speed at least 3 different times to determine the average speed of the connection and confirm whether the ISP is giving you a raw deal.

Dedicated Connection means that you are getting all the assigned Bandwidth exclusively (say a full 10Mbps).

On the other end, Shared connection implies that your bandwidth is a fraction of the total number of users on that connection. For example, if you are on 20Mbps Shared and there are 5 other clients on the same line, you’re effectively getting a 4Mbps connection.

2. Does the service come with bundled resources or FUP (Fair User Policy)?
Although Business Internet may imply Internet only packages, it is important to consider a bundled service as it helps to lower and consolidate the service providers you have to deal with. It is notable that more often than not bundled services come at the same cost or sometimes lower in comparison to an internet only connection. Check if the ISP can offer unlimited internet. This will afford you considerable savings in the long run

3. Are security issues addressed by the ISP?
No matter how advanced Internet technology becomes, your business faces risks online. Consider top-shelf security essential when deciding on a provider. The best services deliver anti-spam, antivirus , anti-spyware, anti-malware, and even backup service protection in case of a system crash. If you are still creating hard copies of files, or saving them on external hard drives, consider moving to cloud storage for all workplace systems.

4. What level of customer support comes with the service?
Truth be told, your Internet connection may go down occasionally, even if your ISP tries so hard. Sometimes, as Murphy’s Law states, what can go wrong will go wrong. Thus, the importance of prompt and effective customer support from the ISP cannot be overstated. Ask potential Internet service providers about customer support. Strong customer service is worth the added expense.
In the event that internet goes down, or another problem arises, your business greatly benefits from guaranteed 24/7 attention from an ISP.

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Chief Engineer

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